The gap between a working demo and a reliable AI product is enormous — and it's almost entirely an engineering problem. Evals, observability, cost control, prompt versioning, and graceful failure are what separate a feature you can operate from a feature you can only hope works.
How we approach it
LLMs are non-deterministic systems. We treat them as such: with measurement, version control, regression gates, and clear failure modes. The model is one component in a system designed and operated by senior engineers.
What you get
A shipped AI feature with documented quality targets, predictable cost, an eval suite that catches regressions before users do, and a path to iterate without breaking what already works.
